Welcome to Heiser Chevrolet Sturgeon Bay

Unfortunately, my experience with Heiser of Sturgeon Bay became one of the most stressful vehicle purchases I’ve ever dealt with. I originally purchased a 2021 Tahoe High Country from them, which developed multiple issues and was later found to have prior accident/structural concerns. To Heiser’s credit, management ultimately worked with me to get me out of the Tahoe and into a 2021 Yukon XL Denali that I absolutely love. Unfortunately, that was where another series of problems began. At delivery of the Yukon, one of the rear entertainment screens was cracked and I was promised a replacement. I also left the dealership without receiving the normal purchase, title, registration, plate-transfer, or financing paperwork. The only paperwork I was given was a folder containing the vehicle history report. The dealership transferred my existing Michigan plate from the Tahoe onto the Yukon, but for weeks Michigan still showed the plate registered to the Tahoe. During that time I had no paperwork in my possession showing the plate transfer or even documentation I could have presented if I had been stopped. The most frustrating issue involved a $2,568.14 check issued by my credit union directly to Heiser as part of the vehicle transaction. I physically brought the check to the dealership with my paperwork. Five days after I took delivery, I was contacted and told the check could not be located. I searched every document I had been given and did not have it. I cooperated fully, including participating in a three-way call with the dealership and my credit union and later meeting personally with the CEO of my credit union. The credit union confirmed that the check could not simply be canceled and reissued until its 90-day lost-check process had passed. Despite that, I was repeatedly asked to personally provide another $2,568.14 by debit or credit card while waiting for the original check issue to be resolved. I was also told that my Yukon could not be registered in Michigan until the dealership received another payment. I made it clear that I could not and would not personally advance another $2,568.14 when I was already repaying the loan that funded the original check. After considerable back-and-forth, Heiser ultimately did process the Michigan registration and plate transfer without me providing another $2,568.14, which I appreciate. The vehicle is now properly registered. I’m grateful that I ultimately ended up with a Yukon XL Denali that I love, and I do appreciate that management originally worked with me to resolve the Tahoe situation. However, the amount of stress, poor communication, missing paperwork, registration problems, and the handling of the missing check made the overall experience extremely frustrating. A vehicle purchase — especially one involving this much money — should not require the customer to repeatedly chase down paperwork, worry about whether their vehicle is properly registered, or feel pressured to temporarily pay thousands of dollars a second time because a payment instrument cannot be located. I sincerely hope Heiser reviews its internal procedures for handling customer checks, deal paperwork, out-of-state registrations, and delivery documentation so another customer does not have to go through the same experience.

Yes ?? Fast He answered all my questions and got to the point Friendly and nice

The personnel in the service department were excellent. They are knowledgeable, experienced, and pleasant to interact with.. I would definitely return for future service on my vehicle.

My last visit was good. Every was very friendly with me I don't know what else to say. I'm just satisfied

Made an appointment and dropped vehicle off . Serviced vehicle the day I dropped off . 2 days before appointment

Courteous and prompt They did a great job I'll be back again Very good job

Bought my Traverse about 2 years ago from this dealership. Great people to work with.

Bought my Traverse about 2 years ago from this dealership. Great people to work with.

Quick and responsive and informative.... I'll use again as my service for my truck ... or if I buy a car

Went in for a repair and got my truck back and wasn't fixed the same issue existed and then brought back and then they charged me more to fix the same problem and Im a little disappointed cause im a long time customer

Get me in for service right away and always courteous. Let me know if I need to replace any parts in 21 point inspection. Always let me know if any coupons available to save me money! Rick Gigot found Dave a truck he really likes!

Issue happened while we were on vacation. He/ they got us out quickly so we could be on our way.

Always accommodating… very professional and timely repairs with wonderful employees! Good service and friendly workers much like the Jim Olson team.

Just don't change anything including your prices on oil changes. I really like going there since the new ownership!!